Cleo
Cleo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cleo has 1.4 star rating based on 91 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Cleo to a friend or colleague.
- Rating Distribution
Pros: Budget tools, Cash advance, Advance options.
Cons: Everything about cleo, Difficulty to contact, No available customer service outside the uk.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cleo has 1.4 star rating based on 91 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Cleo to a friend or colleague.
- Rating Distribution
Pros: Budget tools, Cash advance, Advance options.
Cons: Everything about cleo, Difficulty to contact, No available customer service outside the uk.Recent recommendations regarding this business are as follows: "Don't use cleo there telling me they don't no where my money is", "Don't use INGO app or Cleo app", "Do not use their service it is a scam", "Stay away, no customer support", "It's pretty good app".
Most users ask Cleo for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Cleo Reviews
"Suspended account"
Hello can some please help me Ive been reaching out since Monday. I went and transferred my savings but it never got to my bank. My account now states its...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nepean, Ontario
Billing issues
For the past three months Cleo has been taking money out of my bank account for two different accounts. One to Hint and two to MeetMe.
I have no clue what these companies are much less what they sell. I just know I didn't open an account with them. For the past three months my bank account has been overdrawn.
I'm on disability so I'm on a strict budget and when Cleo holds out $63 dollars every month it hurts. When I spoke to someone and sent screenshots they shut down the chat part of my app.
- Are the cons they eill take your money
Preferred solution: Full refund
User's recommendation: DO NOT GET CLEO.They were supposed to be helping me build up my credit instead they were helping themselves to my money and this is all I have in the app. They shut me out after looking at the screenshots.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Transfered money to my account 2 weeks ago and cleo never gave it to me
My check was deposited online two weeks ago to my Cleo Credit Builder account. Why is it not there? The app I deposited my check through said it was cashed and sent to my Cleo account.
Preferred solution: Full refund
User's recommendation: Don't use cleo there telling me they don't no where my money is
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pembroke, Ontario
Money was deposited into my cleo account and cleo saying it was never sent I have receipt showing it was sent
Haven't received a transfer that i know for sure it was sent i have the receipt and transaction number
- Pat me my money
- Not paying ne my money
Preferred solution: Full refund
User's recommendation: Don't use INGO app or Cleo app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, San Jose
Account discrepancies
That phone number didn't work. I'm due a refund from a loan I paid twice on through a lending company.
The refund was posted followed by the original withdrawal still processing. The refund never reflected in my account and now is completely gone from my transaction history. I've been trying to chat with their "team" and keep getting the run around. Inquired about a couple other transactions that they proceeded to tell me that the credit review is done by the credit builder which isn't there's?
And the $65 statement balance payment which they can't do anything about because the card they solicit isn't theirs. And by the way, it's a prepaid card.
There was no line of credit issued for them me to have a balance. Or I'm missing something here?
- Instant cash advance
- Absolutely no customer support
Preferred solution: Full refund
User's recommendation: Stay away, no customer support
Slidell, Louisiana
Phone was reset can't get into account have new email
My phone was reset and all my info was in my phone I can't get in my account with my old email so I had to create a new email im trying to get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maceio, Alagoas
Resolved: Return of fund
Company fixed the issue and I have been provided with apology.
I paid $5.99 and I want it back. I paid off one loan on the 7th, they said I could get another one, took $5.99 and made it hard to use the app.
Now, they refuse to give me back my money. I am going on my Facebook page and will warn as many people as I can. They never should have messed with my money. I am also going to file a complaint with the BBB.
They claim that I am not clear enough. I hope this is clear.
- Good con artist
Preferred solution: Full refund
User's recommendation: Do not use their service it is a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Suspended account deleted other account
Won't unlock to where I can get a cash advance since it says my account suspended they told me in the chat hub I needed to delete my other account I did it and it's still not allowing me to get a cash advance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Change phone number and email
Is this the Cleo app that lets you borrow money? If it is, I need to change my phone number and email. I can't get into the app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chanceford, Pennsylvania
They will not get my situation straightened out
They are saying I have two accounts they spend it one. I have no idea what the other accounts information is so I can login to get an advance. This advance is for an emergency and its been weeks.
- Horrible at getting someone from customer service to respond to you with the correct answer in a timely timeframe
Preferred solution: An answer in my account and active order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, England
Scam! Impossible to unsubscribe.
I was forced into a subscription of a monthly fee. I didn't receive any services.
I cannot contact any human to cancel and or unsubscribe. They give me false guidance as to how to cancel. All the links to unsubscribe are bogus. The links to talk to a human agent are bogus.
When I try to call the company it immediately hangs up the call after first ring. When you go to unsubscribe 8m filing a formal complaint against this company for a scammer for sure.Do NOT WARNING!!
THIS COMPANY IS SCAMMING PEOPLE FOR A Monthly FEE THEY CANT CANCEL. YOUVE BEEN WARNED.
- No pros
- Scam
Preferred solution: Full refund
User's recommendation: Look away do NOT use this company
Houston, Texas
Need Help Getting MONEY
I feel like mad because I'm trying to get the money and can't. And why is there no phone number to speak to anyone???
My account is being charged twice
I paid my $40 back, plus you all took $1499, and then yesterday you all took another $1499. So, I want to cancel that entire Credit Builder subscription and be refunded both of my $1499 payments.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frisco, Texas
Suspended account
Hello can some please help me Ive been reaching out since Monday. I went and transferred my savings but it never got to my bank. My account now states its suspended and I cant do anything.
User's recommendation: You can’t get anyone to help you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hammond, Louisiana
Issue with my account
I created account and tried to get advanced and it said my social security number is taken so I cancelled my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel account
I would just like to cancel. It was a good app to use, but I no longer need to use the app. Thanks.
Preferred solution: All I want is to cancel the account
User's recommendation: It's pretty good app
Port Huron, Michigan
Got questions not getting answered
Stand on your word! 100% guaranteed!
That's what you claimed before I subscribed and I also asked more than once before I finally paid for the $5.99 subscription, to insure we we're all on the same page. Attached are screenshots of our chat agreements.
Note: In any event if our demands can't be reached as it was discussed I demand for a full refund in the amount of $5.99 for the subscription I purchased and will ultimately cancel my subscription with your company. Thank you
User's recommendation: 1-10? To be continued...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poissy, Ile-De-France
Cash advance repayment
My account was charged three times for a advance repayment they charged me 8.99 then 20.00 then 5.99 my name is Juan alberto Maldonado date of birth 02/10/1986 address is {{Redacted}} my phone number is 239)203-**** my last four of my social is 3694 and the card that was charged three times is connected to my cleo account and the last four to my card of chime account is {{Redacted}} the dates of these transactions are on January 3rd at 6:24 pm charged for 5.99 then another one Thursday December 31st at 9:57 pm charged for 20.00 then another one Friday December 15 at 12:01 pm charged for 5.99 my last advance I received from cleo was Friday November 10 2023 at 3:16 pm I been trying to get another advance maybe more than 20 dollars ive had two advances and payed both them off on my last advance my account was charged 32.00 in three transactions yall owe me a total of 8.00 dollars and I would like to get another advance as soon as possible my electric is oast do 50 dollars and i need to pay that immediately please thankyiu please resolve this matter as quickly possible thankyou
- Fast advances
- Cash advance
Preferred solution: My 8.00 added back on my card and I would like another advance since I paid off two of them I should qualify for forty or sixty
User's recommendation: Stay in contact with your customers
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